Questions or Complaints

If you have questions or a complaint speak to your service provider. If your normal service provider doesn’t offer the service you need, the incumbent operator in your country may offer the widest range of services.

Your national telecommunications regulator will handle your complaints if your service provider doesn’t:

Country	Regulator	Website	Incumbent Operator
Austria	RTR	www.rtr.at	Telekom Austria
Belgium	IBPT	www.ibpt.be	Belgacom
Czech	Ministry of Transport	www.mdcr.cz	České telecomy
Denmark	TST	www.tst.dk	TDC (Tele Danmark)
Estonia	TSM	www.tsm.ee	Eesti Telekom
Finland	THK	www.thk.fi	Telia Sonera
France	ARCEP	www.arcep.fr	France Télécom
Germany	Bundesnetzagentur	www.bundesnetzagentur.de	Deutsche Telekom
Greece	EETT	www.eett.gr	OTE
Hungary	IHM	www.ihm.gov.hu	MATAV
Ireland	ODTR	www.odtr.ie	Eircom
Italy	AGCOM	www.agcom.it	Telecom Italia
Latvia	Delna	www.delna.lv	Lattelekom
Lithuania	RIM	www.rim.lt	AB Lietuvos telekomas
Luxembourg	ILR	www.ilr.etat.lu	P&T Luxembourg
Netherlands	OPTA	www.opta.nl	KPN Telecom
Norway	NPT	www.npt.no	Telenor
Portugal	ANACOM	www.icp.pt	Portugal Telecom
Slovenia	Ministry of the economy	www.mg.gov.si	Slovenia Telecom
Spain	CMT	www.cmt.es	Telefónica
Sweden	PTS	www.pts.se	Telia Sonera
Switzerland	OFCOM/BAKOM	www.bakom.admin.ch	Swisscom
UK	OFCOM	www.ofcom.org.uk	British Telecom